Order Processing

Orders are reviewed and prepared during regular business hours. Because many items are gemstones or specialty products, processing times can vary by item, order size, and required verification. We will contact you if additional time or information is needed before shipment.

Shipping Methods

Available shipping options and rates are shown at checkout. We ship using reputable carriers selected for the destination, service level, and value of the order. Tracking information will be provided when available.

International Shipping

International customers are responsible for any customs duties, taxes, brokerage fees, import charges, or other destination-country fees. Customs processing may delay delivery beyond carrier estimates.

Insurance And Signature

High-value shipments may require insurance, signature confirmation, or other secure delivery services. These requirements help protect both the customer and Wobito Gems during transit.

Delivery Issues

If your shipment is delayed, damaged, or appears lost, contact us as soon as possible so we can work with the carrier. Please keep all packaging and delivery documentation for damage claims.

Contact

For shipping questions, contact Wobito Gems at rudi@wobito.com or call +1-905-640-8060.